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Refund And Cancellation Policy

Refund And Cancellation Policy

Last updated: 30 July 2026

This Refund And Cancellation Policy applies to digital courses and online education services purchased on https://zyrolearn.com. It explains when cancellation is not available, when refund support may be considered, and how payment-related issues are handled.

1. Business Entity

ZyroLearn is an education brand and website operated by SRTPAy solutions pvt ltd. Course payments, learner access, receipts, support, refunds, and account records are handled by SRTPAy solutions pvt ltd for the ZyroLearn education business.

2. Digital Course Delivery

ZyroLearn provides digital education services. Courses are delivered online through the learner account after successful payment confirmation. A course may include recorded lessons, reading material, downloadable resources, quizzes, assignments, projects, live classes where mentioned, and certificates where applicable. No physical shipping is involved.

3. No Cancellation After Course Access

Once payment has been successfully made and course access has been provided to the learner account, the order cannot be cancelled. Digital course content becomes available through the learner account after access is granted, so cancellation is not available after successful activation of course access.

4. Before Making Payment

Learners should carefully review the course title, description, curriculum, duration, price, access details, language, level, certificate availability, and system requirements before payment. By completing payment, the learner confirms that they intend to purchase the selected digital course.

5. Refunds May Be Considered Only In Limited Cases

A refund may be reviewed only in the following limited cases:

  • Duplicate payment was made for the same course/order.
  • Payment was successful but course access was not provided due to a verified platform issue.
  • The purchased course was cancelled by ZyroLearn/SRTPAy solutions pvt ltd and no suitable replacement access was provided.
  • A verified technical issue prevents access and our support team cannot resolve it within 7 working days.
  • A payment was debited but marked failed/pending by the payment gateway or bank and requires reversal after verification.

6. Refunds Are Not Available When

Refunds are not available in the following cases:

  • Course access has already been provided after successful payment.
  • The learner changes their mind after payment.
  • The learner purchased the wrong course due to not reviewing course details.
  • The course has been accessed, used, downloaded, started, or completed.
  • A certificate has been issued.
  • Login credentials or course content were shared with another person.
  • The learner provided incorrect email, mobile, or account information.
  • The learner violated the Terms And Conditions or misused the platform.
  • The learner expected a job, salary increase, admission, promotion, or external certification outcome not expressly promised by the course page.

7. Failed, Pending, Or Duplicate Payments

If money is debited but the order fails or remains pending, we verify the transaction with the payment gateway or bank. Failed payments do not create course access. Bank/payment gateway reversals generally take 5 to 10 working days after confirmation, but actual timelines may depend on the payment method, issuing bank, gateway, and settlement cycle.

8. Refund Review Process

To request payment support, email us within 7 days of payment with the registered email/mobile number, course name, order ID, payment ID/UTR, amount, payment date, screenshot if available, and reason. We may request additional information to verify the issue. Incomplete or unverifiable requests may be rejected.

9. Refund Method And Timeline

Approved refunds, where applicable under this policy, are initiated to the original payment method. We do not normally process refunds to a different bank account, wallet, UPI ID, or third-party account. After initiation, final credit timelines depend on the payment gateway, bank, card network, UPI system, or wallet provider.

10. Chargebacks And Payment Disputes

If a learner raises a chargeback or payment dispute with a bank/payment provider after course access has been provided, we may submit access records, order details, payment confirmation, policy pages, and usage logs to the payment partner for dispute resolution.

11. Course Replacement Or Support Resolution

Where appropriate, we may resolve an issue by restoring access, correcting account details, providing technical support, extending access, providing equivalent course access, or issuing a refund if the case qualifies under this policy.

12. Contact For Payment Support

SRTPAy solutions pvt ltd
801-810, 8th Floor, Vasavi Sky City Tower-1, Gachibowli, Hyderabad, Telangana - 500032, India
Email: info@zyrolearn.com
Phone: +91 7671822755