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Privacy Policy

Privacy Policy

Last updated: 30 July 2026

This Privacy Policy explains how ZyroLearn, an online education platform operated by SRTPAy solutions pvt ltd, collects, uses, stores, shares, and protects learner information when users visit https://zyrolearn.com, create an account, purchase a course, access lessons, submit forms, complete quizzes, request support, or use any related education service.

1. Business Identity And Scope

ZyroLearn is an education brand and website operated by SRTPAy solutions pvt ltd. Course payments, receipts, support requests, refunds, learner access, and account records are handled by SRTPAy solutions pvt ltd for the ZyroLearn education business. This policy applies only to ZyroLearn and does not cover third-party websites linked from our platform.

2. Information We Collect

We collect information required to provide online course access and learner support. This may include:

  • Name, email address, mobile number, account password, profile information, and communication preferences.
  • Course enrolment details, wishlist, cart, purchases, invoices or receipts, certificates, quiz attempts, course progress, learning activity, downloaded resources, and support requests.
  • Payment status, order ID, payment ID, transaction reference, gateway response, refund status, and related reconciliation details. We do not store card number, CVV, UPI PIN, net-banking password, OTP, or sensitive payment credentials.
  • Device, browser, IP address, session, log, cookie, and security information required for platform operation, fraud prevention, analytics, and troubleshooting.

3. Why We Use Information

Information is used for lawful education, account, payment, support, security, compliance, and service-delivery purposes, including:

  • Creating and maintaining learner accounts.
  • Processing course orders and confirming payment status.
  • Providing access to recorded lessons, live classes where offered, reading materials, quizzes, assignments, and certificates.
  • Tracking course progress and completion requirements.
  • Sending account, payment, course access, certificate, refund, security, and support notifications.
  • Preventing fraud, misuse, unauthorised access, duplicate payments, chargebacks, and platform abuse.
  • Maintaining tax, invoice, accounting, audit, legal, and regulatory records.
  • Improving course discovery, learner experience, platform reliability, and support quality.

4. Consent, Notices, And Learner Choices

By registering, purchasing, submitting forms, or using the platform, learners provide information for the specific purposes described on the website and in this policy. Where consent is required, learners may contact us to withdraw consent for optional communication or request correction, subject to legal, accounting, fraud-prevention, and service-delivery obligations. Withdrawal of required processing may affect account access, course delivery, support, or legal record keeping.

5. Payments And Financial Data

Payments are processed through authorised payment gateway and banking partners. We receive payment confirmation, transaction status, and limited transaction references required to provide course access, issue receipts, handle failed payments, refunds, disputes, and reconciliation. Sensitive payment credentials are handled by the payment gateway/bank and are not stored by us.

6. Course Delivery Data

Courses are delivered online through the learner account. We may store records of lessons watched, quizzes attempted, resources accessed, assignments submitted, certificate eligibility, support messages, and device/session data to maintain continuity of learning and prevent misuse of paid access.

7. Cookies And Similar Technologies

We use cookies and similar technologies for login sessions, cart continuity, language/currency preferences, security checks, analytics, and platform performance. Disabling cookies may affect login, cart, checkout, or course access features.

8. Sharing Of Information

We do not sell learner personal data. Information may be shared only where required with hosting providers, payment gateways, banks, communication tools, analytics/service providers, auditors, legal advisors, government or regulatory authorities, and support partners. Such sharing is limited to service delivery, compliance, security, fraud prevention, payment processing, dispute handling, and support.

9. Data Security

We use reasonable technical and organisational safeguards to protect personal data, including access controls, encrypted connections where applicable, password hashing, server security practices, and restricted operational access. No online system can be guaranteed to be completely risk-free, so learners should keep passwords confidential and notify us of suspicious activity.

10. Data Retention

We retain account, invoice, order, payment, refund, tax, audit, course progress, certificate, communication, and support records for as long as required to provide services, comply with law, resolve disputes, prevent fraud, and maintain business records. Records no longer required may be deleted, anonymised, or archived according to operational and legal requirements.

11. Learner Rights

Learners may contact us to request access, correction, update, or deletion of eligible personal information. Some records cannot be deleted immediately if they are required for tax, legal, audit, payment, dispute, fraud-prevention, course-delivery, or security reasons. We may verify identity before acting on requests.

12. Children And Minors

The platform is intended for learners who can lawfully enter into online education transactions. Where a learner is a minor, use of the platform should be under the supervision and consent of a parent or legal guardian.

13. Grievance And Contact

For privacy questions, corrections, account support, payment support, or grievance redressal, contact:
SRTPAy solutions pvt ltd
801-810, 8th Floor, Vasavi Sky City Tower-1, Gachibowli, Hyderabad, Telangana - 500032, India
Email: info@zyrolearn.com
Phone: +91 7671822755

14. Policy Updates

We may update this Privacy Policy to reflect platform, legal, payment, or operational changes. The latest version published on this website will apply from the updated date shown above.